Freelance Writer
2000-present
Regular contributor to Amazon.com, Blues Revue, The Stranger, Tablet, Gothic.net, Widdershins, and other publications. Wrote and revised entries for library reference series.

The Luminary, Seattle, WA
Owner/Buyer, 2000-present
Acquired CDs, candles, incense, and other products for art and gift retailer on Capitol Hill, basing selections on store focus and clientele. Worked with local artists and distributors to stock, promote, and sell CDs. Also worked register and ordered product for store.

Amazon.com, Seattle, Washington
Music Editor, 1998-2000

• Assisted in launch of music retail site through content creation and catalog creation and maintenance
• Created award-winning music category page (Keeping the Blues Alive Award, 1999)
• Managed Music of the Millennium feature, which ran for 10 weeks and was featured on all music category pages and music home page
• Managed music editorial transition from SGML to XML, including troubleshooting and employee training
• Created, assigned, and edited editorial content for launch of Advantage for Music program
• Trained Emerging Artists category page editor in design, layout, and XML
• Created content and managed copy-flow for up to three category pages simultaneously, plus special projects, on an ongoing basis
• Wrote, assigned, and line edited reviews, feature articles, and interviews

Customer Service Representative, 1996-1998

• Served as group lead during rapid department growth
• Interviewed and selected candidates for representative positions
• As senior representative, handled especially complex and challenging customer situations, diagnosing technical and/or service failures and implementing solutions
• Responded to 100+ customer contacts daily via e-mail and phone

Education