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Drizzle Internet NW

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FAQ List

Not sure what your question is, but you'll know it when you see it? Skim away:

  • What is Drizzle?
  • What services do you offer?
  • What is Drizzle's dialup service area (local call up area)?
  • What are your 56k dialup numbers?
  • Can I see your dial up service area on a map?
  • How fast is Drizzle's connection to the backbone?
  • Is there a limit on the amount of time per day, or per month, that I can dial up?
  • I have a small business. Can I use a personal account instead?
  • Can I share my account with family/ friends?
  • Can I put my dialup account on more than one computer?
  • Can I be dialed up on more than one computer at the same time?

     

  • What are your rates?
  • Do you have a set-up fee?
  • Can I pay by personal check or money order?
  • What credit cards do you accept?
  • Can I pay in cash?
  • What is the time period covered by my invoice?
  • What happens if a check I've written to Drizzle bounces?
  • What if my credit card payment to Drizzle doesn't go through?

     

  • How do I sign up?
  • Can we set this up over the phone?
  • What will my e-mail address be?
  • What is my User ID or login?
  • Are you going to e-mail me my password?
  • Are you going to give me software, or can I use whatever I want?
  • Can I upgrade my account later?

     

  • Is there a web page that will keep me up-to-date with Drizzle?

     

  • How do I establish a PPP (dialup) connection?
  • How do I make a shortcut to Drizzle on my Windows desktop?
  • How do I add the Microsoft Network Client?
  • Will my 56K modem work with Drizzle?
  • Does Drizzle support the v.92 protocol?

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  • How do I set up my e-mail program to get my Drizzle mail?
  • Is there a limit to the size of an e-mail I can send through Drizzle's mail servers?
  • How much storage space do I get with my account?
  • How can I set up my e-mail program to sort my e-mails into folders? Are any other filtering tasks possible?
  • How do I find out how much of my quota I'm using?
  • I just got an e-mail that says I'm over quota. What does that mean? What do I do?
  • How do I send and receive e-mail?
  • Can I access my e-mail from work? How about when I'm out of town?
  • Can I send e-mail through Drizzle's outgoing mail server even though my Internet connection is through someone else?
  • What is IMAP? How do I use IMAP for my Drizzle e-mail? Can I use both POP and IMAP?
  • How do I create an auto-reply/auto-respond for e-mail when I'm on vacation?
  • How do I use Procmail to route my mail locally?
  • Oh no! I think I've got a virus...what do I do?
  • What is TCP/IP?

  • What is spam?
  • I got spam in my e-mail. How did they get my address?
  • Did Drizzle sell someone a list of e-mail addresses including mine?
  • Isn't spam illegal?
  • Is Drizzle doing anything to prevent spam from reaching my mailbox?
  • If you are filtering so much spam, why am I still getting any?
  • Does Drizzle report spammers to the filtering services?
  • Is there anything that can be done to deal with the spam which gets past the filters?
  • What is SpamAssassin? How can I harness its mighty powers?
  • Where can I find more information about spam and how to stop it?

     

  • How do I change my password(s)?
  • Can I change my Drizzle user name/e-mail address?
  • Can I change my "Real Name" in the Salon?

     

  • How do I browse the World Wide Web?

     

  • How do I Telnet or SSH to Drizzle?

     

  • How do I establish a Shell connection?
  • How do I use the Salon?
  • Is there Salon access through the Web?

     

  • How do I read Internet newsgroups?
  • Why can't I access news?
  • I have a firewall in place. Does this require specific settings so I can access the news server?
  • I can't find a particular newsgroup on the feed: how can I?

     

  • What is an IP address? How about a static IP address? How many do I need?
  • How can I reconfigure my DSL modem so that it will work in bridging mode?
  • What do I need to know about DSL security and firewalls?

     

  • How do I create and put up a Website?
  • What are some good resources for building a web page?
  • What is a registrar? Why do I need one for my domain name?
  • I want my own domain name. How do I get one?
  • I'm transferring my website to Drizzle from another host. How will this work?
  • After I've created my Web page, what will my Web address be?
  • What is FTP?
  • Can I use cgi scripts on my web site?
  • How do I set up a CGI script on my web site which will allow visitors to send e-mails to my account?
  • How can I set permissions for a file in my cgi-bin on Drizzle?
  • How can I build dynamic web pages? Does Drizzle support ASPs? PHP? What about FrontPage?
  • Is the Perl CGI library (CGI.pm) installed and accessible from Drizzle users' cgi-bins?
  • How can I save my Web pages as *.html instead of *.htm?
  • How does Drizzle handle backups? Can I have my lost file(s) restored? How quickly? Is there a charge for restoring lost files?
  • How do I set up a "hit counter" on my Website?
  • How do I get my Website listed on all those search engines?
  • Can I run a background process, such as an IRC bot?
  • How can I password protect my web pages and directories using htaccess?
  • Is there a throughput quota for my website?
  • Does Drizzle support "streaming audio/video"?

     

  • I'm using DXCart/DXShop software on my Ecommerce site. Where can I go for more information and online help?
  • What is a merchant account and why do I need one?
  • What is an SSL Certificate? Do I need one?
  • How do I get (or renew) my SSL certificate?

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  • I'm new to all of this Internet stuff, and I'd like to learn more. Where can I take classes?
  • Are you down, or is it me?
  • Why am I getting the message "Authentication Failed" when I try to make a dialup PPP connection?
  • Why does Windows 95/98/NT Dial Up Networking keep asking for my password? I know I entered it correctly.
  • Why is my 56K modem running slow, and/or disconnecting me?
  • I'm using Windows 95/98. Why is my Web browser dialing another ISP, rather than Drizzle?

     

  • What's Drizzle's office phone number for customer support, billing and new accounts?
  • What are Drizzle's tech support hours?

     

  • I need to cancel my account with Drizzle. Is there anything specific I need to do?

    Quick links to other FAQ topics
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    Drizzle Internet NW 14823 S.E. 82nd Dr., Clackamas, OR 97015 206-447-2702
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